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Return, Refund & Replacement Policy
At House Gleam, customer satisfaction is our priority. We strive to deliver quality home and living products with a smooth shopping experience. If you need to request a return, refund, or replacement, please read the policy below carefully.
1) 07 Days Easy Return Policy
We offer a 07-day return policy on eligible products.
You have 07 days from the date of delivery to request a return, replacement, or refund.
Example:
If your order is delivered on 1st June, you can request a return until 1st July.
To initiate a request, contact us:
📧 Email: heyhousegleam@gmail.com
📱 WhatsApp: +92 323 1699734
Eligibility for Returns
To qualify for a return, the product must meet the following conditions:
- Product must be unused
- Product must be undamaged
- Product must be in original packaging / box
- All accessories, tags, and items must be included
- Product must not show any signs of use, washing, or damage
⚠️ If these conditions are not met, House Gleam reserves the right to reject the request.
2) Damaged Product Claims
If you receive a damaged or broken item, you must contact us within 24 hours of delivery.
📧 Email: heyhousegleam@gmail.com
📱 WhatsApp: +92 323 1699734
Please provide:
- Clear pictures of the damaged product
- Your order number
- Picture of the parcel slip / shipping label
⚠️ Complaints after 24 hours may not be accepted.
3) Wrong Product Delivered
If you receive the wrong product, contact us immediately.
📧 Email: heyhousegleam@gmail.com
📱 WhatsApp: +92 323 1699734
Required details:
- Order number
- Product images
- Parcel slip image
After verification, we will arrange a replacement or refund.
4) Defective or Faulty Product
If your product has a manufacturing defect or is not working properly, contact us with details.
Our team may ask for:
- Product images
- Video proof (if required)
- Order number
- Parcel slip image
After verification, we will offer a replacement, refund, or return approval.
5) Return Process
Follow these simple steps:
Step 1: Contact our support team
📧 heyhousegleam@gmail.com
📱 +92 323 1699734
Step 2: Request review
Our team will verify your case and guide you.
Step 3: Return the product
If approved, you will receive return instructions.
Step 4: Pack safely
Use original packaging and include all items.
Step 5: Send the parcel
You may need to arrange courier or follow our instructions.
Step 6: Inspection
Our team will check the product after receiving it.
Step 7: Resolution
We will proceed with:
- Refund
- Replacement
- Exchange (if applicable)
6) Refund Policy
Once your return is approved and inspected, your refund will be processed.
For updates, contact:
📧 heyhousegleam@gmail.com
📱 +92 323 1699734
Refund Conditions:
- Product must meet return conditions
- Refund applies to product value only
- Shipping charges may be non-refundable
- Processing time may vary depending on method
7) Replacement Policy
You may request a replacement if:
- Wrong item delivered
- Damaged product received
- Defective product
- Approved return with replacement request
📧 heyhousegleam@gmail.com
📱 +92 323 1699734
If the same product is unavailable, we may offer:
- Refund
- Exchange
- Store adjustment
8) Non-Acceptable Cases
We may reject requests if:
- Product is used
- Product is damaged by customer
- Original packaging is missing
- Accessories are missing
- Complaint is reported late
- Damage due to misuse or mishandling
- Returned product does not match order
9) Customer Responsibility
Customers are advised to:
- Check parcel at delivery
- Report issues immediately
- Keep packaging and accessories safe
- Avoid using product if planning to return
10) Our Rights
House Gleam reserves the right to:
- Request proof (images/videos) before approval
- Reject claims that do not meet policy conditions
- Decide final resolution based on verification and stock availability
📍 Business Address
Bolton Market, Karachi, Pakistan