Shipping Policy – House Gleam

At House Gleam, we aim to deliver your orders quickly, safely, and smoothly across Pakistan.

Please read our shipping policy below for complete details.

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1) Order Processing Time

• Orders are processed within 24–48 hours after confirmation
• Orders are not shipped until they are confirmed via call or WhatsApp

📱 WhatsApp: +92 323 1699734

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2) Delivery Time

• Estimated delivery time: 4–7 working days
• Delivery time may vary depending on your city and courier operations

⚠️ Delays may occur due to:

• Weather conditions
• Public holidays
• Courier issues

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3) Shipping Charges

• Flat shipping rate: Rs. 199 on all orders across Pakistan

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4) Cash on Delivery (COD)

We offer Cash on Delivery (COD) nationwide.

Before dispatch:

• Our team will confirm your order via call or WhatsApp
• Orders without confirmation may be cancelled automatically

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5) Delivery Coverage

We deliver all over Pakistan.

However, delivery time may be longer for remote areas.

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6) Order Tracking

Once your order is shipped:

• You may receive tracking details via SMS or WhatsApp (if applicable)
• You can contact us anytime for order updates

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7) Failed or Missed Deliveries

If:

• You do not respond to confirmation calls/messages
• Your parcel is returned due to unavailability

👉 Your order may be cancelled

⚠️ Repeated fake or refused orders may result in blacklisting

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8) Customer Responsibility

Please ensure that:

• Your phone number is active and reachable
• Your shipping address is correct and complete
• Someone is available to receive the parcel

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9) Delays & Liability

While we try our best to deliver on time:

• We are not responsible for delays caused by courier companies
• Delivery timelines are estimates, not guarantees

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10) Contact Us

For any shipping-related questions:

📧 Email: heyhousegleam@gmail.com
📱 WhatsApp: +92 323 1699734
📍 Address: Bolton Market, Karachi, Pakistan